Student Welfare and Support

If you require assistance and support including welfare related support services regarding issues that may arise during your study, please contact the Institutes, RTO Operations Manager for assistance on 02 9806 9822 or .

Careers Counselling

You can discuss or clarify your career interests, discover new possibilities and gain a greater understanding of education and training options in consultation with our staff, please contact our offices and request to speak with one of our Student Service Providers.


At all times ITI endeavours to assist learners with special needs and learners with disabilities.  Where you feel you have a disability which requires extra assistance, special care, or special facilities please inform your ITI representative prior to enrolling and outline this on your enrolment form so that we can make arrangements as required.   ITI adheres to the ‘Disability Standards for Education 2005’ and the ‘Disability Discrimination Act 1992’.

Where a special need is identified after the commencement of a program, it is the responsibility of the student to inform their trainer or assessor that they require further assistance. In this case ‘reasonable adjustment’ can be implemented into their assessment strategy so that he/she can have the best opportunity at completing their assessment and obtaining a Competent outcome.

Note:  this does not entitle students or assessors to change the context or the level of the assessment, of the assessment, but to allow a student an adjustment. For example, in the case of a student with reading and writing difficulties, an assessor may verbally ask the student a question and record the students answer for the student, but cannot give the student the answer. Students are required to demonstrate their own knowledge and skills.

In some cases, students may require more intensive one-on-one support. Trainers and assessors are not able to provide this to students in the class/group environment, hence the student may need to work through lunch (eat at their desk), come in early, stay back etc. to meet with the trainer or assessor at a time mutually agreed.    This may amend the duration of a program, and may incur a fee at the discretion of ITI.

Language, Literacy and Numeracy Assistance

Please notify ITI if you consider you may have language, literacy or numeracy problems that may inhibit your participation in training. ITI will make reasonable efforts to modify delivery and assessment procedures to enable participation by all people who meet the requirements.  You need to notify ITI prior to the commencement of training (at least 14 days) so that we can organise suitable assistance for you.

Drugs & Alcohol Awareness

Students shall not bring drugs or substances into, ITI (Institute), your workplace or any facility in which training is being conducted, nor should you partake in the use of illegal drugs and alcohol. Contravention of these rules may result in disciplinary action, cancellation of the enrolment, and reporting to police.

Students who present for training under the influence of alcohol and/or drugs will be asked to leave the class and will receive an immediate warning with possible disciplinary action being taken.

ITI supports the prevention of drugs and alcohol problems and is committed to reducing these impacts on families, communities and workplaces. Information is made available to students in order to help raise awareness of problems associated with the use and abuse of drugs and alcohol and the negative effects it has on families, workplaces, communities and yourself. Strategies are available to assist in the minimisation of harm from drugs, alcohol through specialist services provided by industry bodies, government agencies and local community services. Contact details can be found in the student handbook under ‘Alcohol, Drugs, AIDS and Related Issues’.

Alcohol, Drugs, AIDS and Related Issues

If you need assistance and information about Alcohol, Drugs, AIDS and other related issues, speak to our Student Service Providers for advice or referral.

HIV/AIDS Information Line 1800 451 600
ACON (AIDS Council of NSW) 1800 063 060
ADIS (Alcohol & Drug 24hr Information Services) 1800 422 599
CEIDA (Centre for Education & Information on Drugs & Alcohol) 1800 422 599
Smoking Quit-Line 131 848
Sydney Sexual Health Centre 1800 451 624

Financial Assistance

Students can request to be provided with an affordable interest free payment plan through the college to support their learning and development needs. Other options that may be available are:

    • Youth Allowance

An income support payment for eligible students aged 16-24 years. For more information call 13 24 90


An income support payment for eligible students aged for 25 years and over. For more information call 13 24 90


An income support payment for Indigenous students. For more information call 13 23 17 

    • Newstart Allowance

Provides financial support if your unemployed and looking for work. For more information call 13 28 50

    As long as you are a full time tertiary student at a University, TAFE, Agricultural College or Registered Training Organisation, and are over 18 years of age, you can apply for a Deferred Repayment Loan from NAB.  You don't even need to be a NAB customer.

    Your repayments can be deferred for up to five years.  You have the option to make occasional or regular repayments when you like during the deferral period to save interest, which accrues from the date you draw down your funds.

    There are a range of repayment options.  You can pay via periodical payment, in branch or by NAB Telephone Banking or NAB Internet Banking.  The choice is yours.