Certificate III in Mercantile Agent

Certificate III in Mercantile Agent


Certificate III in Mercantile Agent is designed for individuals in job roles in the mercantile agents sector (debt collector) who apply a broad range of competencies using limited discretion and judgement while undertaking operations that may include debt collection. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision. You can find out more about becoming a Mercantile Agent at the Institute of Mercantile Agents.

Licensing/Regulatory Information

No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Knowledge Guide Companion Volume for guidance on requirements.


This qualification has no entry requirements however there are preferred pathways into the qualification.


There are no prerequisites in order to undertake this course, however it is recommended that students have basic computer knowledge and skills.


Parramatta campus


Assessment includes combinations of practical and research projects, practical assessments, role plays, case studies and scenarios, written knowledge questions, examinations and presentations.

This course is delivered through:  
  • Traineeships, or
  • Distance Education.

The primary pathway from this qualification is entry level employment in a range of financial services sectors. Specialist FNS10 Financial Services Training Package qualifications at Certificate IV such as Certificate IV in Bookkeeping or Certificate IV in Accounting would support career progression.


Insurance recovery, Motor Vehicle Accident recovery, Local, state and federal Government enforcement, Skip tracing, Local court penalties enforcement, Banking and finance.


Distance Learning - Fee for Service $2600

Traineeship - Fee for service - $3000

Intakes: As required, please enquire
Duration: 6 months

  • FNSINC301 Work effectively in the financial services industry
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBFIA301 Maintain financial records
  • BSBFIA401 Prepare financial reports
  • BSBCMM301 Process customer complaints
  • FNSCUS402 Resolve disputes
  • BSBWOR204 Use business technology
  • FNSMCA301  Collect debts
  • FNSMCA304 Locate subjects
  • FNSMCA303 Serve legal process
  • FNSMCA402 Initiate legal recovery of debts
  • FNSMCA401 Develop and document case recommendations